Telecom Complaints From Canadians Jump 61 Percent, Driven by Billing Disputes

Complaints from Canadians about cellphone, internet, and television services surged 61 percent over a recent six-month period, driven largely by billing disputes and unexpected charges, a telecom watchdog says.

The Commission for Complaints for Telecom-television Services (CCTS), an independent telecom and TV complaints watchdog, handled 19,157 complaints about cellphone, internet, and TV services in the six months through Jan. 31, 2026. That’s up from 11,909 complaints during the same period a year earlier, according to its mid-year report.