WestJet passenger jets are shown parked at departure gates at the Calgary International Airport on May 31, 2023. The Canadian Press/Jeff McIntosh
An appeal court has ruled in favour of a passenger whose flight was cancelled by WestJet one hour ahead of departure, upholding a compensation of $1,000.
The Federal Court of Appeal found that WestJet’s decision to cancel a passenger’s 2021 flight from Regina to Ottawa due to a crew shortage was within the airline’s control and was not required for safety purposes as the airline had suggested. The court found the passenger was entitled to $1,000 of compensation for the inconvenience he experienced as a result of the 21-hour delay.
