A person types on a cellphone in Ottawa on Dec. 15, 2025. The Canadian Press/Sean Kilpatrick
Customer complaints about their phone, internet and television services rose 17 percent in the 2024-25 reporting year, a report said Wednesday.
An annual study by the watchdog that handles grievances about Canadian telecommunications providers said it accepted a record 23,647 complaints between Aug. 1, 2024 and July 31, 2025. The Commission for Complaints for Telecom-television Services said it resolved 86 percent of complaints that made it through its resolution process.
