An Air Canada plane takes off from Montreal-Pierre Elliott Trudeau International Airport in Montreal, on Sept. 13, 2024. The Canadian Press/Christinne Muschi
Air Canada has launched an alternative process to resolve compensation claims in a pilot project that seeks to avert the massive backlog at the country’s transport regulator.
The airline said Wednesday it is asking 500 randomly selected claimants who have filed complaints with the Canadian Transportation Agency if they want their cases referred instead to an independent arbitrator. The claims often revolve around demands for refunds or compensation after a flight delay or cancellation.
