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Air Travellers Face Lengthy Backlog in Resolving Complaints Through CTA

Air Travellers Face Lengthy Backlog in Resolving Complaints Through CTA

By The Canadian Press
1 Min Read
Air Travellers Face Lengthy Backlog in Resolving Complaints Through CTA

Cancelled and delayed Air Canada flights are seen on the departure board at Montreal-Pierre Elliott Trudeau International Airport in Dorval, Que., on Aug. 15, 2025. The Canadian Press/Christinne Muschi

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Air Canada customers looking to lodge a complaint with the regulator over their experience during the recent flight attendants’ strike should prepare for a wait.

The Canadian Transportation Agency said its backlog of air travel complaints stood at about 85,000 as of Aug. 14, two days before the strike started.

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